INFRASTRUCTURE

MANAGEMENT

The stability and recoverability of your computing infrastructure is vital to your business.

System outages and poor load speeds can lose you potential clients and revenue. Secure infrastructure which is constantly monitored will help protect you from Cyber Attack. Up to the minute backup safeguards your valuable data. At VIGILANT.IT we take an ‘all-in’ approach to protecting your data, and won’t settle for cutting corners.

INFRASTRUCTURE MANAGEMENT – NEXT LEVEL HOSTING

The VIGILANT.IT approach for managing your infrastructure is to:

  • Monitor performance
  • Maintain configuration currency
  • Protect your platform
  • Fix any issues identified
  • Advise on platform optimisation 

We can manage the following technology:

MICROSOFT 

  • Virtual servers
  • Complete Cloud domains (servers, storage, network, access groups)
  • Physical servers
  • Backup and replication systems
  • Networking (ExpressRoute and Virtual WAN) 
  • Virtual Desktop

 

OTHER: 

  • Firewalls
  • Switches and routers
  • Data Centre rack and switching

Performance Monitoring

Our tools monitor the health of your infrastructure 24×7. Key performance thresholds, alerts and logs on your infrastructure are monitored against best practice. Constant monitoring and fine-tuning of your IT infrastructure can help you take advantage of the products you’ve invested in, and make sure there are no unexpected problems. When an issue is detected, or a predefined threshold is exceeded, an alarm is immediately and automatically generated to notify the qualified team at VIGILANT.IT

We typically monitor the following areas to best practice, or tailor to match your business requirements:
  • Disk drive capacity
  • Processor performance
  • Memory utilisation
  • Network performance
  • System response

Maintenance

Regular and proactive system maintenance optimises the performance of your IT infrastructure investment, minimises disruptions, and ensures future availability. Our Service Desk maximises the availability and performance of your computer systems by conducting regular system maintenance on the critical components of your infrastructure. The maintenance program is tailored to your business with a systems engineer regularly checking your infrastructure’s health and currency. To ensure optimal performance we recommend your infrastructure currency be maintained to at least ‘N-1’.

Protection

To ensure your infrastructure’s continuity, it’s data integrity and availability we will recommend a range of protection measures, commonly these are:

  • System backup
  • Platform redundancy and replication
  • Access control governance
  • Cyber security enhancements

We typically run tests to an agreed schedule to ensure your systems and information can be fully restored in case of an emergency.

WHY VIGILANT.IT

Cost Benefit: Our Infrastructure Management service is priced on a per unit basis and billed monthly.
You can increase or decrease the number of units being managed as your business changes.

Advisory: On a regular basis our team will review the health of your infrastructure, your
infrastructure estate’s currency, platform suitability to future business need and optimisation for
performance vs. cost.

High reliability, as your systems are under constant surveillance and proactively maintained.
Problems averted as they are identified before they cause interruption.
A personalised service offering you access to your own dedicated team members.
A 24/7 managed solution.

Quick response to critical alerts.

On-call engineer for unexpected emergencies.

Better data integrity.

Support from a highly certified team.
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Call now on (02) 8925 1800 or book a call to discuss integrating Infrastructure Management with your other services, or setting it up as a standalone service.